Quick Start Guide

Activate & Set up your New SIM Card to get your Chit On.

1. Activate your Bag of Chat

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2. Select the right size SIM

Your ChatChit SIM will fit any mobile, simply select the right size for your phone.

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3. Insert the the SIM card in to your phone

It is best to do this with your phone turned off. For more information on how to insert your SIM Card in to your device manufacturers user guide

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4. Turn on your phone and Go!

It is best to do this with your phone turned off. For more information on how to insert your SIM Card in to your device please see you device manufactures user guide.


General questions

Do I need to activate my SIM?

Your SIM will already be activated when you recieve it. Simply put it in your phone or device add a TopUp or Bag of Chat and you’re good to go

To transfer your phone number to your new ChatChit SIM, you first need to ask your old mobile provider for a Porting Authorisation Code (PAC). You can use then use the Switchit form at www.letchatchit.com/switchit to submit your PAC and choose a date for the transfer. If your number has not been transferred by the day after the scheduled date, please contact our customer support about it. Please note we are only able to transfer UK numbers to ChatChit. Find out more

You will be able to receive calls immediately. However, to make calls, send SMS or use data, you’re going to have to add either credit or a bundle to your account.

Applying a Bag of Chat bundles gives you unlimited UK calls and texts for 30 days, and great value on data.

Purchasing top-up credit separately is only necessary if you wish to use the services outside of the bag of chat bundle, such as calling premium rate numbers or international calls and texts.

You will be able to receive calls immediately. However, to make calls, send SMS or use data, you’re going to have to add either credit or a bundle to your account. (Purchasing credit separately is only necessary if you wish to use the services outside of the bundle, such as calling premium rate numbers or international calls and texts).

Make sure you apply a bundle to your account to receive unlimited calls and texts and an allowance of data. If you don’t apply a bundle, you’ll be charged the much higher pay as you go tariff (price per minute, per SMS or per MB).

You have the choice of 4 different bundles, each offering you unlimited calls and texts and great value on data. The easiest way to purchase a bundle is from the website

You can buy your TopUp direct from www.letschatchit.com/topchitup or one of the thousands of shops around the UK where you can see the PayPoint, 3R Telecom Or Eezee Top-Up sign.

Top ups purchased direct from www.letschatchit.com are automatically applied to your account. To apply TopUps purchased offline, locate the 12 digit number on your voucher and send the message "TOPUP <YOURVOUCHERCODE>" to 1244, (for example “TOPUP 123456789012”).

To use your TopUp balance to purchase a bundle, ensure there is enough balance and send the message “BUNDLE ” to 1244, for example

BUNDLE 10GB
BUNDLE 5GB
BUNDLE 2GB
BUNDLE 500GB

You will immediately receive an SMS confirmation that the bundle has successfully been applied.

Follow these simple steps to add ChatChit to your phone’s home screen and access your account just like any other app. Sign into your My Account on your device. Press the share icon (iOS) or menu button (three dots – android) in your browser, and select ‘Add to home screen’..

To set up and access your Voicemail, dial 1233 from your ChatChit Mobile, or 07953 222222 from any another phone.

We love to Chat, if you have any problems please get in touch either by calling our customer support team on 1244 from your mobile phone, or by email:


customerservices@letschatchit.com
press@letschatchit.com
affiliates@letschatchit.com